Privacy Policy — mamen123

This Privacy Policy ("Policy") is issued by mamen123 ("Platform", "we", "us", "our"), the operator of the online gaming and sports betting platform at https://mamen123.cam (the "Website"). It applies to all visitors, registered members, and former members who have interacted with our Website or services.

mamen123 is committed to protecting your privacy and to processing personal data fairly, lawfully, and transparently. We recognise that when you share your information with us — whether to register an account, process a payment, or contact our support team — you are placing trust in us. This Policy is designed to make clear exactly how that trust is honoured.

By accessing the Website, registering an account, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, please discontinue use of the Platform and contact [email protected] to close your account.

This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy, both of which form part of your agreement with mamen123.

For the purposes of this Privacy Policy, the following terms are defined as follows:

mamen123 collects Personal Data in the following categories, depending on how you interact with the Platform:

• Full legal name as appearing on your government-issued identification document.
• Date of birth (for age verification — must be 21 or above).
• Malaysian MyKad number, passport number, or equivalent national identification.
• Residential address including postcode and state (e.g., Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam).
• Email address and mobile phone number.

• Bank account details (account number, bank name) provided for withdrawal purposes — for example, Maybank, CIMB, Public Bank, or Hong Leong Bank accounts.
• E-wallet identifiers used for deposits and withdrawals via Touch 'n Go eWallet, Boost, or GrabPay.
• DuitNow registered phone number or ID.
• Deposit and withdrawal transaction history including amounts (in MYR/RM), timestamps, and payment method used.
• Wagering history including bets placed, outcomes, and winnings.

• IP address and approximate geolocation at time of login.
• Device type, operating system, and browser version.
• Session data including login timestamps, pages visited, and features accessed.
• Betting preferences, favourite game categories, and platform usage patterns.

• Records of all communications with our customer support team via live chat, email, or any other channel.
• Feedback, complaints, and dispute records.
• Marketing communication preferences and opt-out records.

We collect Personal Data through the following means:

• Direct submission: Data you provide when registering an Account, completing KYC verification, making deposits or withdrawal requests, or contacting our support team.
• Automated technical collection: Data collected automatically through cookies, web beacons, and server logs when you access or browse the Website.
• Third-party identity verification providers: Where required by our KYC obligations, we may receive verification results from third-party identity checking services.
• Payment processors: Transaction confirmations and status updates received from DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, and other integrated payment providers.
• Fraud detection services: Technical signals and risk scores provided by third-party fraud prevention partners to protect the integrity of our platform.

mamen123 processes your Personal Data for the following purposes, each grounded in a legitimate legal basis:

mamen123 does not sell, rent, or trade your Personal Data. We may share your data with third parties only in the following limited circumstances:

We share the minimum necessary payment and identity data with our integrated payment processors — including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, and Hong Leong — solely for the purpose of executing your deposit and withdrawal transactions. These providers operate under their own data protection obligations and are not permitted to use your data for any other purpose.

We engage third-party KYC and age verification service providers to validate the identity documents you submit. Data shared with these providers is limited to what is strictly required for verification and is deleted from their systems promptly upon completion of the verification process.

mamen123 may be required by applicable law, court order, or regulatory directive to disclose Personal Data to governmental authorities, law enforcement agencies, or anti-money laundering bodies. We will comply with any such legally binding obligation. Where permissible, we will notify you of such disclosure.

We share limited technical data (e.g., IP address, device fingerprint, transaction patterns) with specialised fraud detection partners for the purpose of protecting the Platform against abuse, multi-accounting, and financial crime. This sharing is conducted under strict data processing agreements.

In the event that mamen123 undergoes a corporate restructuring, merger, acquisition, or sale of assets, your Personal Data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity prior to any change taking effect.

mamen123 operates with infrastructure and third-party service providers that may be located in jurisdictions outside Malaysia. Where Personal Data is transferred outside of Malaysia to countries that may not provide the same level of data protection as Malaysian law, mamen123 takes appropriate safeguards to ensure your data remains protected, including:

• Executing data processing agreements that incorporate recognised standard contractual clauses with all third-party data processors operating outside Malaysia.
• Engaging service providers that have implemented technical and organisational security measures appropriate to the risk level of the data being processed.
• Limiting international transfers to the minimum scope of data required for the specific service function being performed.

mamen123 retains your Personal Data for no longer than is necessary to fulfil the purpose for which it was collected, or as required by applicable legal or regulatory obligations. Our general retention schedule is as follows:

Upon expiry of the applicable retention period, Personal Data will be securely deleted or anonymised such that it can no longer be associated with an identifiable individual.

mamen123 uses cookies and similar tracking technologies on the Website to provide functionality, remember your preferences, analyse usage patterns, and — where you have consented — deliver relevant promotional content. The types of cookies we use are as follows:

These cookies are essential for the Website to function correctly and cannot be disabled. They are used to maintain your authenticated session, remember your cookie preferences, and protect the Platform against cross-site request forgery. No consent is required for strictly necessary cookies.

These cookies collect anonymised information about how visitors use the Website — for example, which pages are visited most frequently, how long sessions last, and where users encounter errors. This data is used to improve the Platform's functionality and reliability. Analytics cookies are only set with your consent.

These cookies remember choices you make (such as your preferred language or display settings) so that the Website provides an enhanced, personalised experience on subsequent visits.

You may manage or withdraw your consent to non-essential cookies at any time by adjusting your browser settings. Most modern browsers allow you to block, delete, or restrict cookies. Please note that disabling certain cookies may affect the functionality of parts of the Website.

Subject to applicable law and certain limitations, you have the following rights with respect to your Personal Data held by mamen123. To exercise any of these rights, please contact our privacy team at [email protected] with the subject line "Data Rights Request":

• Right of Access: You may request a copy of the Personal Data we hold about you, together with information about how it is processed.
• Right of Rectification: You may request correction of any inaccurate or incomplete Personal Data held in your Account.
• Right of Erasure ("Right to be Forgotten"): You may request deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected, subject to our retention obligations under law.
• Right to Restrict Processing: You may request that we limit the processing of your data in certain circumstances — for example, while a rectification request is being investigated.
• Right to Data Portability: You may request that we provide your Personal Data in a structured, commonly used, and machine-readable format so that it can be transferred to another service provider.
• Right to Object: You may object to the processing of your Personal Data for direct marketing purposes at any time. You may also object to processing based on our legitimate interests, subject to our demonstrating compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

mamen123 will respond to all verified data rights requests within 30 calendar days of receipt. Where a request is complex or voluminous, we may extend this period by a further 60 days with notification to you. We may need to verify your identity before processing a data rights request.

mamen123 is strictly an adult platform intended for individuals aged 21 and above. We do not knowingly collect, solicit, or process Personal Data from any person under the age of 21. Our registration process includes mandatory age verification steps designed to prevent underage access.

If you are a parent or guardian and you believe that a person under the age of 21 has registered an Account or submitted Personal Data to mamen123, please contact us immediately at [email protected]. We will promptly investigate the matter, delete the relevant data, and close the associated Account.

For information about responsible gambling resources and support for individuals who may be experiencing gambling-related difficulties, including assistance in preventing underage gambling, please visit our Responsible Gambling page.

mamen123 implements a layered set of technical and organisational security measures designed to protect your Personal Data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• Encryption in transit: All data exchanged between your browser and our servers is encrypted using 256-bit SSL/TLS protocols.
• Encryption at rest: Sensitive data stored in our databases — including payment details and identification documents — is encrypted using AES-256 or equivalent standards.
• Access control: Access to Personal Data within our organisation is restricted to authorised personnel on a strict need-to-know basis, enforced through role-based access controls.
• Two-factor authentication: Staff with access to sensitive member data are required to use two-factor authentication. Members are also offered optional 2FA on their accounts.
• Regular security audits: Our platform undergoes periodic penetration testing and security assessments by independent third-party cybersecurity specialists.
• Incident response: We maintain a documented data breach incident response procedure designed to contain breaches quickly and notify affected parties without undue delay.

The mamen123 Platform may incorporate or reference third-party services — such as payment gateways, game providers, and identity verification tools — that operate under their own independent privacy policies. mamen123 is not responsible for the privacy practices of these third-party service providers and we encourage you to review their respective privacy policies before providing them with any Personal Data.

All third-party Data Processors engaged by mamen123 are required to enter into data processing agreements that impose obligations consistent with the data protection commitments set out in this Policy. mamen123 remains responsible for ensuring that its Data Processors handle your data appropriately.

mamen123 reserves the right to amend, update, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or operational requirements. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered members via email or an in-Platform notification.

Your continued use of the Platform following the posting of any revised Policy constitutes your acceptance of the changes. We encourage you to review this Policy periodically. If you disagree with any material amendment to this Policy, you may close your Account by contacting [email protected].

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your Personal Data, please contact our privacy team using the following details. We aim to respond to all privacy-related enquiries within 5 business days.

• Privacy Email: [email protected] (please include "Privacy Enquiry" in the subject line)
• Live Chat: Available 24/7 directly through the Platform interface. For complex privacy matters, please follow up in writing via email so a formal record is created.
• Data Rights Requests: Submit to [email protected] with subject line "Data Rights Request — [Your Account Reference Number]". We will verify your identity before processing the request.

For questions about your responsible gambling options, self-exclusion, or deposit limits, please visit our Responsible Gambling page. For questions about our general platform rules, please refer to our Terms & Conditions.